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Shhhh. Hello? Ah, good afternoon Mr Socrates, I mean, er, morning, ha ha, where you are it' s, yes, no, nyes. I' m not sure. Mrs Kumquat, did she? Well, it was very unfortunate. purple, yes, purple, totally unacceptable, I will. If you' d like I could. Mr Socrates? Hello? Mr Socrates? Oh, he' s gone. Right where was I? Tom, great work. Anna, I' m disappointed. No, no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. OK, that' s it. Phew. What a relief for Anna. Let' s listen again to some of the phrases Paul used to praise her. Well done. You were in a difficult situation and you handled it well. So, great job. I' m really impressed. He also explained why he thought Anna had done a good job. You remained calm, friendly and professional. Excellent work Anna. But Tom' s mistakes have given everyone a lot of work to do tomorrow. First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what' s going on in there. |
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xū xū xū, nǐ hǎo? Scorates tài tài xià wǔ hǎo, wǒ de yì sī shì, zǎo shàng hǎo, nǐ zài nǎ lǐ, shì, bú shì... wǒ bù què dìng, Kumquat tài tài, shì ba? zhè zhēn de hěn bù xìng yùn, zǐ sè, hǎo de, zǐ sè, zǒng de lái shuō bù néng jiē shòu, rú guǒ nǐ yào wǒ zuò de huà, Scorates tài tài? Scorates tài tài, tā zǒu le. Tom, zuò dé hǎo, Anna, wǒ hěn shī wàng. bú shì, Anna, zuò de hěn hǎo, wǒ xiǎng nǐ fù zé Imperial Lemon de yǎn jiǎng. Tom, rú guǒ nǐ gēn nǐ de kè hù hái shì zhè yàng shuō de huà, nǐ yào yǒu zì zhì lì. Kumquat tài tài fēi cháng shēng qì, shèn zhì tā hái xiě diàn zǐ yóu jiàn gěi Scorates tài tài, jiù shì zhè yàng le. duì Anna lái shuō zhè shì yí gè ān wèi, ràng wǒ men lái tīng tīng kàn Paul shì zěn me zàn yáng tā de ba. zuò de hěn hǎo. nǐ chǔ yú yí gè hěn jiān nán de qíng jìng, dàn nǐ chǔ lǐ de hěn hǎo. zuò de hěn hǎo, wǒ yìn xiàng hěn shēn kè. tā yě jiě shì wèi shí me tā jué de Anna zuò de hěn hǎo. nǐ hěn lěng jìng, yǒu hǎo hé zhuān yè xìng. Anna zuò de hěn bàng, dàn Tom de cuò wù dǎo zhì měi ge rén míng tiān hěn duō shì qíng yào zuò. shǒu xiān, míng tiān wǒ men yào bǎ zhè gè zāng luàn de jú miàn xiān jié jú. Tom, wǒ yào nǐ gěi měi gè kè hù dǎ diàn huà, jiǎn chá qīng chǔ chǎn pǐn de shùn xù. Anna, nǐ qù cāng kù kàn kàn, dào dǐ fā shēng le shén me shì. |