| Ah hello. Welcome back to Tip Top Trading, the UK's leading wholesaler of imitation fruit. Today you're joining us in the middle of the action. Anna is with an important client Mr Lime, from Citrus Ventures. He's angry and she'll have to calm him down. She could cope brilliantly here or this could be a horrible mess. Well Mr Lime, how can I help you? On Monday I was meant to receive 8,000 plastic grapefruit from Tip Top Trading. Yes. The delivery was made on Tuesday. Oh dear. And instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples. Right Anna, this is serious. You're going to have to apologise and show that you really mean it. Say, I'm really sorry to hear that. I'm really sorry to hear that, Mr Lime. What on earth am I going to do with 800,000 plastic pineapples? Show Mr Lime that you understand the problem. These are phrases you can use. That's totally unacceptable. That must have been very inconvenient for you. And then promise to fix the problem. Say, You have my word that we will sort this out. We can do something to make up for the inconvenience. It won't happen again. | |
| 你好，欢迎来到Tip Top Trading，英国领先的假冒水果批发商。今天，你将会在中间加入我们。Anna正在和来自Cirtus Venutures的Lime先生，也是我们公司重要的客户。现在他非常生气，Anna要使他冷静下来。通过处理这件事，她能成为耀眼的光芒，或者会演变成很糟糕的事情。 Mr Lime，我能帮你什么？ 在星期一的时候，我的意思是我从Tip Top Trading公司拿到八千袋葡萄。 是的。 在星期二我才收到货物。 我的天啊。 我拿到的不是八千袋葡萄，而是八十万袋菠萝。 Anna，这是很严肃的问题。你必须跟跟别人道歉，而且表现出我对这件事非常非常抱歉。 我非常抱歉听到这个消息，Mr Lime. 我该怎么处理这八十万袋菠萝呢？ 告诉Mr Lime你清楚这个问题。以下是你可以用到的短语。 这非常难接受。 这对你来说非常不方便。 然后保证说你会解决这个问题。你要做一个保证说我们会解决这个问题。 我们会做一些事情来弥补这个不方便。 这种事情不会再发生。 |
| Ah hello. Welcome back to Tip Top Trading, the UK' s leading wholesaler of imitation fruit. Today you' re joining us in the middle of the action. Anna is with an important client Mr Lime, from Citrus Ventures. He' s angry and she' ll have to calm him down. She could cope brilliantly here or this could be a horrible mess. Well Mr Lime, how can I help you? On Monday I was meant to receive 8, 000 plastic grapefruit from Tip Top Trading. Yes. The delivery was made on Tuesday. Oh dear. And instead of 8, 000 plastic grapefruit, I got 800, 000 plastic pineapples. Right Anna, this is serious. You' re going to have to apologise and show that you really mean it. Say, I' m really sorry to hear that. I' m really sorry to hear that, Mr Lime. What on earth am I going to do with 800, 000 plastic pineapples? Show Mr Lime that you understand the problem. These are phrases you can use. That' s totally unacceptable. That must have been very inconvenient for you. And then promise to fix the problem. Say, You have my word that we will sort this out. We can do something to make up for the inconvenience. It won' t happen again. | |
| ni hao, huan ying lai dao Tip Top Trading, ying guo ling xian de jia mao shui guo pi fa shang. jin tian, ni jiang hui zai zhong jian jia ru wo men. Anna zheng zai he lai zi Cirtus Venutures de Lime xian sheng, ye shi wo men gong si zhong yao de ke hu. xian zai ta fei chang sheng qi, Anna yao shi ta leng jing xia lai. tong guo chu li zhe jian shi, ta neng cheng wei yao yan de guang mang, huo zhe hui yan bian cheng hen zao gao de shi qing. Mr Lime, wo neng bang ni shen me? zai xing qi yi de shi hou, wo de yi si shi wo cong Tip Top Trading gong si na dao ba qian dai pu tao. shi de. zai xing qi er wo cai shou dao huo wu. wo de tian a. wo na dao de bu shi ba qian dai pu tao, er shi ba shi wan dai bo luo. Anna, zhe shi hen yan su de wen ti. ni bi xu gen gen bie ren dao qian, er qie biao xian chu wo dui zhe jian shi fei chang fei chang bao qian. wo fei chang bao qian ting dao zhe ge xiao xi, Mr Lime. wo gai zen me chu li zhe ba shi wan dai bo luo ne? gao su Mr Lime ni qing chu zhe ge wen ti. yi xia shi ni ke yi yong dao de duan yu. zhe fei chang nan jie shou. zhe dui ni lai shuo fei chang bu fang bian. ran hou bao zheng shuo ni hui jie jue zhe ge wen ti. ni yao zuo yi ge bao zheng shuo wo men hui jie jue zhe ge wen ti. wo men hui zuo yi xie shi qing lai mi bu zhe ge bu fang bian. zhe zhong shi qing bu hui zai fa sheng. |
| Ah hello. Welcome back to Tip Top Trading, the UK' s leading wholesaler of imitation fruit. Today you' re joining us in the middle of the action. Anna is with an important client Mr Lime, from Citrus Ventures. He' s angry and she' ll have to calm him down. She could cope brilliantly here or this could be a horrible mess. Well Mr Lime, how can I help you? On Monday I was meant to receive 8, 000 plastic grapefruit from Tip Top Trading. Yes. The delivery was made on Tuesday. Oh dear. And instead of 8, 000 plastic grapefruit, I got 800, 000 plastic pineapples. Right Anna, this is serious. You' re going to have to apologise and show that you really mean it. Say, I' m really sorry to hear that. I' m really sorry to hear that, Mr Lime. What on earth am I going to do with 800, 000 plastic pineapples? Show Mr Lime that you understand the problem. These are phrases you can use. That' s totally unacceptable. That must have been very inconvenient for you. And then promise to fix the problem. Say, You have my word that we will sort this out. We can do something to make up for the inconvenience. It won' t happen again. | |
| nǐ hǎo, huān yíng lái dào Tip Top Trading, yīng guó lǐng xiān de jiǎ mào shuǐ guǒ pī fā shāng. jīn tiān, nǐ jiāng huì zài zhōng jiān jiā rù wǒ men. Anna zhèng zài hé lái zì Cirtus Venutures de Lime xiān shēng, yě shì wǒ men gōng sī zhòng yào de kè hù. xiàn zài tā fēi cháng shēng qì, Anna yào shǐ tā lěng jìng xià lái. tōng guò chǔ lǐ zhè jiàn shì, tā néng chéng wéi yào yǎn de guāng máng, huò zhě huì yǎn biàn chéng hěn zāo gāo de shì qíng. Mr Lime, wǒ néng bāng nǐ shén me? zài xīng qī yī de shí hòu, wǒ de yì sī shì wǒ cóng Tip Top Trading gōng sī ná dào bā qiān dài pú táo. shì de. zài xīng qī èr wǒ cái shōu dào huò wù. wǒ de tiān a. wǒ ná dào de bú shì bā qiān dài pú táo, ér shì bā shí wàn dài bō luó. Anna, zhè shì hěn yán sù de wèn tí. nǐ bì xū gēn gēn bié rén dào qiàn, ér qiě biǎo xiàn chū wǒ duì zhè jiàn shì fēi cháng fēi cháng bào qiàn. wǒ fēi cháng bào qiàn tīng dào zhè gè xiāo xī, Mr Lime. wǒ gāi zěn me chǔ lǐ zhè bā shí wàn dài bō luó ne? gào sù Mr Lime nǐ qīng chǔ zhè gè wèn tí. yǐ xià shì nǐ kě yǐ yòng dào de duǎn yǔ. zhè fēi cháng nán jiē shòu. zhè duì nǐ lái shuō fēi cháng bù fāng biàn. rán hòu bǎo zhèng shuō nǐ huì jiě jué zhè gè wèn tí. nǐ yào zuò yí gè bǎo zhèng shuō wǒ men huì jiě jué zhè gè wèn tí. wǒ men huì zuò yī xiē shì qíng lái mí bǔ zhè gè bù fāng biàn. zhè zhǒng shì qíng bú huì zài fā shēng. |
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