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[ti:] |
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[ar:] |
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[al:] |
| [00:00.00] |
What would you say is the company's strength? |
| [00:04.10] |
It certainly helps that we supply those large retailers I mentioned, |
| [00:08.27] |
and in fact some of them have been customers for years. |
| [00:11.05] |
I suppose, though, that we wouldn't have survived this long if it wasn't for the fact that we won't send anything out unless it meets very exacting standards. |
| [00:19.83] |
Our customers appreciate that, |
| [00:22.24] |
plus the fact that we aim to keep the time from order to delivery very short, |
| [00:27.70] |
and they're prepared to pay a premium for it. |
| [00:30.68] |
What about weaknesses? |
| [00:33.00] |
Well, we've got a poor record in providing training on the machines we're currently using. |
| [00:38.18] |
And I have to say that Stephen used to run the company in a very old-fashioned, autocratic way, |
| [00:45.55] |
which alienated a lot of the workers. |
| [00:47.93] |
Despite Catherine's more enlightened approach, |
| [00:52.37] |
it's an uphill struggle to try to change attitudes and improve co-operation. |
| [00:57.37] |
Never an easy task. |
| [00:58.43] |
No. |
| [00:59.34] |
You mentioned on the phone that there's a problem with a particular group of workers. |
| [01:03.45] |
Yes, there's a very high turnover among the machinists, |
| [01:07.62] |
that's the people who actually make the clothes. |