Can I see your Manager, please? I have a complaint. Sorry, madam. He's on business. May I help you? Yes. Did you have the room checked before offering it to me? There's not a scrap of paper in the toilet. What's worse, the toilet doesn't flush. Can you imagine how disgusting it is? I'm terribly sorry to hear this. I'll attend to it at once. The housekeepers are supposed to check every room before new guests move in. It's their responsibility. So why is the room in such a mess? We have been extremely busy with a big conference. I can't take it as an excuse. I have been asking for an extra pillow since I got here. Where is it? I do apologize for the inconveniences.


我可以见你们的经理，好吗？我要投诉。 对不起。夫人，他出差了。我能为您效劳吗？ 可以。你之前检查房间提供给我吗？这不是一个纸片在厕所里。更糟的是，厕所不能冲洗。你能想象它如何令人讨厌？ 我很抱歉听到这个。我会马上处理此事。管家应该检查每个房间在客人退房之前。这是他们的责任。 所以为什么房间这么乱？ 我们一直非常忙着一个大型会议。 我不能把它作为一个借口。我已要求额外的枕头，因为我已经在这里。它在哪儿呢？ 我深表歉意的不便。